Question 1

What is the minimum order size?

Accepted Answer

Minimum guest counts apply based on city and menu. Contact us for exact thresholds.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 48–72 hours ahead; premium dates may need earlier confirmation.

Question 3

Can I modify my order after confirmation?

Accepted Answer

Changes may be possible subject to kitchen schedule and availability—please reach out as early as you can.

Question 4

Do you take same-day orders?

Accepted Answer

Same-day may be available in select cities; call or WhatsApp for availability.

Question 5

What areas do you deliver to?

Accepted Answer

We serve listed operational cities and surrounding areas—share your venue pin for confirmation.

Question 6

Can I customise the menu?

Accepted Answer

Yes. You can build a custom menu via our Menu Builder or speak to our team.

Question 7

Do you offer Jain/Vegan/Halal food?

Accepted Answer

Yes—please specify dietary needs during booking so we can plan separate batches.

Question 8

Can I request a tasting session?

Accepted Answer

Tasting sessions are available for qualifying orders; see Wedding/Tasting pages for details.

Question 9

Are your ingredients fresh?

Accepted Answer

We source fresh produce and follow hygiene protocols in our commercial kitchen.

Question 10

Do you provide live counters?

Accepted Answer

Yes—chaat, BBQ, dosa, pasta, biryani dum, and more can be added as live stations.

Question 11

What are your per-plate prices?

Accepted Answer

Prices vary by cuisine and package tier—see Services & Menu for ranges.

Question 12

Is GST included?

Accepted Answer

GST treatment is stated on quotes and invoices as per applicable law.

Question 13

What payment methods do you accept?

Accepted Answer

UPI, cards, net banking, and other standard methods as communicated at booking.

Question 14

What is the advance payment amount?

Accepted Answer

Advance terms are shared in your quote based on order size and date.

Question 15

Do you offer corporate credit terms?

Accepted Answer

Corporate accounts may qualify—see Corporate Portal or contact sales.

Question 16

When will the food arrive?

Accepted Answer

Delivery timing is coordinated with your event schedule and shared before the event day.

Question 17

Do you set up the buffet?

Accepted Answer

Yes—buffet setup options are available based on your package and add-ons.

Question 18

Do you provide service staff?

Accepted Answer

Service staff can be added as an add-on for guest management.

Question 19

What about crockery and cutlery?

Accepted Answer

Premium crockery/cutlery can be added per guest or package.

Question 20

Can you deliver to any venue?

Accepted Answer

We deliver to most venues within service areas—share location details for feasibility.

Question 21

Are you FSSAI licensed?

Accepted Answer

Yes—FSSAI license details are displayed on the website footer and About page.

Question 22

What are your hygiene practices?

Accepted Answer

We follow documented food safety practices, temperature control, and staff hygiene protocols.

Question 23

How is food transported?

Accepted Answer

Food is packed and transported using appropriate hot/cold holding methods.

Question 24

Do you use hot-boxes?

Accepted Answer

Yes—where required for quality and safety during transport.

Question 25

What packaging do you use?

Accepted Answer

We use food-grade packaging suitable for catering and transport.

Question 26

What is your cancellation policy?

Accepted Answer

Cancellation timelines and refunds are outlined in our Terms of Service and on the refund policy page.

Question 27

Can I get a refund?

Accepted Answer

Refunds depend on how far in advance you cancel—see our refund policy summary and full terms.

Question 28

What if I need to change the date?

Accepted Answer

Date changes may be accommodated subject to availability and revised charges.

Question 29

What if guest count changes?

Accepted Answer

Notify us early; final billing may adjust based on confirmed counts and policy.

Frequently Asked Questions

Didn't find your answer?